Customer Service Strategies in Social Networks

Overview

“Here I will give you recommendations based on experience that are sure to be very useful when it comes to serving your customers. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Practical tips, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“Our strategy is now clearly defined and well understood. We already know how to effectively engage on every platform we operate on. Let's explore some practical tips that I think will be invaluable for you in your role as a community manager. enhancing your daily work experience. First. empathize and be kind. It's crucial to remember that individuals requesting assistance are often upset or frustrated. thus it's vital to demonstrate a calming demeanor. Hence. the initial action should be to connect them with someone addressing their problem. The next closely related point is putting yoursel...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4222 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media