Customer Service Strategies in Social Networks

Overview

“We will now look at the process of classifying casuistry and categorizing incidents according to user, criticality ... ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Classification and type of consultations, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“In order to give proper treatment and efficient resolution to all the incidents and queries that come to us, it is critical to make a previous classification Let us know how to proceed in a structured way. Let's see how. When performing a categorization of incidents or queries in social networks, the most important thing is to start from the most general to the most particular in order to be able to do a query tree as structured as possible. Maybe for that, the first thing would be to leave of the so-called "thematic". What is that first division in which we separate operational queries, is...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4169 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media