Customer Service Strategies in Social Networks

Overview

“In this lesson we will see what a company is looking for in the customer service process and what benefits it can get ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Set your goals, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“We arrive at the moment Start defining the strategy. It may not be something so exciting how to be face to face with the client in social networks, but it is very essential since the planning and method is what will facilitate us In day to day that we can relax and let creativity flow. The first thing to do when defining the strategy is to think what we want to do, What we look for in the strategy. And that happens, at first, to fix The main objectives. What do we look for, what do we pursue, what do we want to be. We want to be just nice and like the customer, and establish a bonding relat...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4169 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media