Customer Service Strategies in Social Networks

Overview

“In this lesson we will see what a company is looking for in the customer service process and what benefits it can get ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Set your goals, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“Well. we've now reached the point where we start defining the strategy. which. as we know. might not be as thrilling as engaging directly with clients on social media. yet it crucial because planning and strategy are what will simplify our daily tasks. This foundation allows us to unwind and let creativity thrive. so we can relax and just let creativity flow. The first step in defining the strategy is to think about what we want to achieve. Consider: What are our goals? What do we aim to achieve with our strategy? First. we need to define the primary objectives. What are we aiming for? What...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4222 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media