Customer Service Strategies in Social Networks

Overview

“In this video we will see what tools we can count on to make this task more agile, automatic and simple. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Tools, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“Customer service in social networks it doesn't just consist of sitting in front of a computer or a mobile to answer. It really has a greater complexity and there are many tools that can make this work much easier, more efficient and analytical. Let's see which are the most important. The first tools we will see are monitoring. As we saw in the crisis protocol, they are the ones that will help us to follow steadily all the mentions that there may be to our brand. This not only serves for the crisis protocol, but also in cases of customer service by asset we want to play. If we want to know w...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4169 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media