Customer Service Strategies in Social Networks

Overview

“As there is no one who knows your product better than your client, we will see how to give the key of attention to other users. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Autosoporte communities, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“In the organization class we have seen the amount of resources that can be seen to be involved in customer service tasks. We had also previously seen that it is the consumers who are increasingly knowing more about your own product. So, why not leave that the users themselves the ones who serve other users and respond to them and solve their doubts for which they have already passed? This is what is called a self-support community. These platforms are a very efficient method to serve the user since the costs are very low. But it is also highly effective, as we said, users know all the answe...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4169 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media