Customer Service Strategies in Social Networks

Overview

“For Twitter we will also start from the user experience to see below how companies can give the best service in this platform. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Twitter, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“Twitter is the network that first occurs to us when thinking of customer service in social networks. When we have to complain is to the first place we go. It has a public nature that makes this work much more complex and we see how companies put large resources with specific accounts destined only for customer service. Let's see what are the challenges we face. Twitter is a platform that unlike Facebook, does not have a Business Manager. You do not have a logical intuitive site for companies or Community Manager. Exploring the operation that we'll see, it's a resemblance to that which is do...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4169 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media