Customer Service Strategies in Social Networks

Overview

“For Twitter we will also start from the user experience to see below how companies can give the best service in this platform. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Twitter, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“Twitter is the social network that first comes to mind when we think about customer service on social media. When we need to complain about something. it's the first place we go. It possesses a public character that significantly complicates this endeavor. We observe firms dedicating substantial resources to create specialized accounts solely focused on providing exceptional customer Let's identify the primary challenges we are encountering in this context. Twitter. unlike Facebook. lacks a business manager platform. does not have a business manager. It lacks an intuitive. logical site desi...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4222 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media