Customer Service Strategies in Social Networks

Overview

“We will see how to define your personality and transfer it to the way in which you communicate with the client. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Tone and style, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“With our strategy now forming. let's focus on a more concrete matter that will be visible daily on social media. It's essential to determine the tone and style we want to project. It's crucial to establish the tone and style that reflect how we wish to be perceived. The initial step identify those fundamental pillars of our approach. of our relationship with the customer. The most important thing here is to start from our brand values. It is a basic principle of omnichannel ensure customers consistently experience the same service. no matter their location. Therefore. we cannot be. A brand ...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4222 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media