Customer Service Strategies in Social Networks

Overview

“In this video we will analyze how the environment has changed and why it is necessary to develop a customer service strategy by putting the client in the center. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: The empowered client, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“Nowadays... We customers have ever more information about the products and services we consume. When we go to buy something. we know more than the sales clerk serving us because any technical specifications can be found available online. right? This enhances our leverage in building relationships with brands. allowing us to make more informed decisions. But this has also been strengthened in parallel by some companies. some brands. who have understood this phenomenon... and have completely handed power to the customer. accustoming them to receiving excellent service. making them feel they a...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4198 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media