Customer Service Strategies in Social Networks

Overview

“In this lesson we will generate care flows and incidence management according to levels, roles, platform ... ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Strategy and action flows, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“When looking for a customer service efficient and satisfactory, it’s important to have everything well controlled and planned, that way we can let creativity flow without worrying about more bureaucratic or procedural issues. In that sense, establish the flows results from a criticality from the moment zero. Let's see how to do it. The first that we have to do when landing the action strategy is to define and specify an intervention policy. This is essentially to complete a table like the one presented here. It is, depending on the input channel, of the mentions that can reach us indirectly...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4169 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media