Customer Service Strategies in Social Networks

Overview

“Now it's time to take out the calculator and set the KPIs, SLAs ... all in a simple and practical way. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Analytics, reports and results, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“Then the recommendation. Customer service in social networks mediation is key. That will help us greatly to plan our courses, but also to get improvements to make in our day to day. Not only that, all that information will also help to other areas of the company to improve based on the feedback we get from customers. That is why it is key that the reports are comparable and understandable by the organization. Let's see now some reports that are very clear and that help this continuous improvement. When making an approach to analytics of incidents and queries in the networks, the most import...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4169 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media