Customer Service Strategies in Social Networks

Overview

“Now it is time to move on to the definition of roles, responsibilities and sizing of the team. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Organization and resources, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“We have already developed our query classification model. Now. the next step in our strategy is to see how need to organize. what resources we need to allocate to carry out the task. The most important thing when sizing a good service is being able to anticipate the volume of issues and queries. The key to providing excellent service is anticipating the volume of issues and queries we might encounter. However. we won't fully understand this until we begin operations. We are eager for any forecasts and historical data available. whether from other sources or channels. Our strategy has alread...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4222 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media