Customer Service Strategies in Social Networks

Overview

“Here we will see how to proceed in case our business is exposed to public scrutiny of these platforms. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Review Platforms, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“Criticism and reviews are notably active in specific industries like hotels and restaurants. like hotels. restaurants. and travel. where people express their thoughts on their experiences at different establishments. like hotels Well. we already know what that means. they're going to speak Nien and maledí. So. in light of that. what do you do? Well. it's very important to act in a way that's calm and includes some key advice. Be the first to respond always. without delay. Whether they praise or criticize you. always respond promptly and calmly. Why? Not only because you project an image of ...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4198 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media