Customer Service Strategies in Social Networks

Overview

“Here we will see how to proceed in case our business is exposed to public scrutiny of these platforms. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Review Platforms, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“The world of criticism, "reviews", is given, especially, in some industries as hotels, restaurants, travel, in which users share opinions about their experience in different establishments. We already know what it means, they're going to talk good and bad about you. So, before that, what do you do? It's important to speak in a way ... good, calm and with a series of tips. The first, always answer. Regardless that they speak well or badly about you. Why? Not only because you transmit an image of transparency, but also because encourages, in some way, that people criticize. When things are do...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4169 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media