Customer Service Strategies in Social Networks

Social Costumer Care Strategy

“Dear students, we have reached the end of the course, and now is the time when you will have to make a customer service strategy for your business or the company of your choice. To do this, you will have to follow the steps we have seen during Unit 2, but you must also keep in mind units 3 and 4 to specify which platforms you want to have presence in and what use you will take of each of them. Put special emphasis on flows, trying to anticipate the main types of consultations, but without being too exhaustive (2 or 3 flows should serve). Share it with us and do not hesitate to ask me any questions you may have. ”

Partial transcription of the video

“We've now reached the course's end and will review all we've covered. Initially. i introduced myself and set the stage. Initially. i introduced myself and then we examined the context. This was the first step in our process. and the why. the significance of for any company to be attending to its users on social media. Once we had clear ideas. we moved on to strategy definition. beginning with key objectives. by establishing the primary objectives. Next was defining the overall strategy Deciding which platforms align with our goals helps us define our personality. tone. and style. After that...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4200 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media