Customer Service Strategies in Social Networks

Overview

“In this first lesson we will see characteristics of the functioning of Facebook, the landing of the strategy to its nature and practical advice. ”

In this video lesson Julio Fernández-Sanguino addresses the topic: Facebook, which is part of the Domestika online course: Customer Service Strategies in Social Networks. Learn to manage social network accounts maintaining a great relationship with your users.

Partial transcription of the video

“As Facebook boasts the highest number of engaged users among all social networks. it naturally attracts the greatest volume of customer inquiries. Nevertheless. because of its unique environment and user managing these queries efficiently can often be challenging. perform a proper job. Now. let's explore the various challenges encountered when devising a user support strategy on Facebook. Understanding these is crucial for effective management. If we enter Facebook. the first thing we must do is try to understand the different ways a user can present us with inquiries and issues. We'll see ...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Customer Service Strategies in Social Networks

• Level: Beginner
• 94% positive reviews (130)
• 4198 students
• 5 units
• 22 lessons (2h 27m)
• 4 downloads

• Category

  Marketing & Business

• Areas

  Digital Marketing, Facebook Marketing, Instagram, Instagram Marketing, Mobile Marketing, Social Media