Community Management from Scratch
Community Management Dos and Don’ts
A course by Hana Klokner , Social Media Marketing Specialist
About the video: Community Management Dos and Don’ts
Overview
“In this lesson, I’m going to show you the do’s and the don’ts of Community Management and how you can sustain a good standard of communication. You’ll learn how to make a good impression and go the extra mile when your followers least expect it. Are you ready? Let’s do it!”
In this video lesson Hana Klokner addresses the topic: Community Management Dos and Don’ts , which is part of the Domestika online course: Community Management from Scratch. Learn how to build, grow, and maintain a thriving community on social media.
Partial transcription of the video
“In this lesson, I'm going to show you the do's and don'ts of community management and how to sustain a good standard of your communication. You'll learn how to make a good impression and also how to go an extra mile when your followers least expect it. You ready? Let's do it. So let's start with the dos. The first thing that you should always do As a community manager, you should reserve time for messaging and for responding and for engaging. You should really be diligent when it comes to your responses and make time for this on daily basis. Do not try to fool this part. It really works. It...”
This transcript is automatically generated, so it may contain mistakes.
Course summary for: Community Management from Scratch
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Category
Marketing & Business -
Areas
Content Marketing, Digital Marketing, Facebook Marketing, Instagram Marketing, Social Media
Hana Klokner
A course by Hana Klokner
Slovakian native Hana Jay Klokner is a social media marketing specialist who began her journey in 2007, blogging for an online Apple magazine. A year later, she founded her own online fashion magazine where she wrote over 1,500 blog posts.
After ten years of experience managing social media for companies like InnocentStore, she decided to start her own social media consultancy business in 2018: The Klokners Consulting. Through her agency, she has worked with clients including Amazon, glh Hotels, OLIXA, Swoon, and the United Nations. She also wrote and published Wired & Socially Awkward: New York, a collection of social-media themed short stories for adults. Based in London since 2014, she currently lectures at the University of the Arts London and Istituto Marangoni, teaching courses on blog writing, social media marketing, digital marketing, branding, and Instagram.
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