UX Design: Define users' omnichannel experience

Overview

“In this lesson, I will show you how with what was found and analyzed in the research, you can create your omnichannel experience model.”

In this video lesson Miguel Baeza Menz addresses the topic: Omnichannel experience model, which is part of the Domestika online course: UX Design: Define users' omnichannel experience. Learn to use research methods and design tools to create the best omnicanal user experiences. .

Partial transcription of the video

“In this lesson I will explain how, with the results of the investigation we can define your strategy and omnichannel experience model. And now, what do we do with the results research once these tools are designed? the businessman asked me. Now, Based on the research results, we will define the omnichannel experience model, which is nothing more than the experience that people expect at each point of contact with the organization. The first thing is to establish what those pillars of experience will be. those pillars They emerge from the research and allow us to define the omnichannel exper...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: UX Design: Define users' omnichannel experience

• Level: Beginner
• 100% positive reviews (6)
• 513 students
• 5 units
• 14 lessons (1h 41m)
• 4 downloads

• Category

  Web & App Design

• Areas

  Digital Design, Mobile Design, UX / UI, Web Design