UX Design: Define users' omnichannel experience

Overview

“Finally, we are going to see what service blueprints are. I'll tell you how to build it and why it can be very important for a project.”

In this video lesson Miguel Baeza Menz addresses the topic: Service Blueprint, which is part of the Domestika online course: UX Design: Define users' omnichannel experience. Learn to use research methods and design tools to create the best omnicanal user experiences. .

Partial transcription of the video

“In this lesson I will introduce you to what a Service Blueprint is, how to build it and its importance within an omnichannel experience project. A Service Blueprint is a tool that visualizes elements and actions to analyze them, align, implement, control and measure them. In this video, I'll show you how to build a Service Blueprint and how to analyze them, implement, control and measure them. A Service Blueprint shows the interrelationships of people with contact points processes and technologies so much of what they see, which is called front stage, like what they don't see, which is call...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: UX Design: Define users' omnichannel experience

• Level: Beginner
• 100% positive reviews (6)
• 513 students
• 5 units
• 14 lessons (1h 41m)
• 4 downloads

• Category

  Web & App Design

• Areas

  Digital Design, Mobile Design, UX / UI, Web Design