UX Design: Define users' omnichannel experience

Overview

“In this lesson I will teach you what in-depth interviews are. We will see their importance and how and when to apply them in our projects.”

In this video lesson Miguel Baeza Menz addresses the topic: In-depth interviews, which is part of the Domestika online course: UX Design: Define users' omnichannel experience. Learn to use research methods and design tools to create the best omnicanal user experiences. .

Partial transcription of the video

“In this lesson I will explain what in-depth interviews are, how to apply them and why they are so important in an omnichannel experience project. The businessman had asked me And how would the interviews be done? What would all that be like? We would not do in-depth interviews in stores as there is a lot of noise and distractions for the people we will interview. It's better that we do them in my office, in a place to be agreed or could even be by video call since we do not need to observe something specific to the person at the time. And which people will you interview? the businessman ask...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: UX Design: Define users' omnichannel experience

• Level: Beginner
• 100% positive reviews (6)
• 514 students
• 5 units
• 14 lessons (1h 41m)
• 4 downloads

• Category

  Web & App Design

• Areas

  Digital Design, Mobile Design, UX / UI, Web Design