UX Design: Define users' omnichannel experience

Overview

“I will now describe in general how to create a good omnichannel experience. We will see what research methods and design techniques will help us to do so.”

In this video lesson Miguel Baeza Menz addresses the topic: How to create a good omnichannel experience, which is part of the Domestika online course: UX Design: Define users' omnichannel experience. Learn to use research methods and design tools to create the best omnicanal user experiences. .

Partial transcription of the video

“In this lesson I'll show you how to create a great omnichannel experience. To the businessman's question and how to create a great omnichannel experience I replied, designing everything focused on the needs of the people. From the search for information to the purchase in the store, even the labels on the products, to the after-sales service, until the management of any requirement that people have, We must design everything focused on the needs of people. But how to design all that centered on people? the businessman asked me. First you have to investigate Research to discover people's nee...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: UX Design: Define users' omnichannel experience

• Level: Beginner
• 100% positive reviews (6)
• 537 students
• 5 units
• 14 lessons (1h 41m)
• 4 downloads

• Category

  Web & App Design

• Areas

  Digital Design, Mobile Design, UX / UI, Web Design