UX Design: Define users' omnichannel experience

Overview

“In this lesson, I will explain to you what people are. We will also see when to do them and how to create them.”

In this video lesson Miguel Baeza Menz addresses the topic: People, which is part of the Domestika online course: UX Design: Define users' omnichannel experience. Learn to use research methods and design tools to create the best omnicanal user experiences. .

Partial transcription of the video

“In this lesson I will introduce you to what people are, what they are not, how to create them and what mistakes to avoid when building them. The businessman had asked me, And once the results of the three research methods what is done with all that? I replied that once finished the investigation and obtained the results, We will use a number of tools to Synthesize and analyze information. In the case of your product, the tools you suggested they were people, Customer Journey Maps and Service Blueprint. And how are those tools made? the businessman asked me. Allan Cooper, one of the fathers ...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: UX Design: Define users' omnichannel experience

• Level: Beginner
• 100% positive reviews (6)
• 513 students
• 5 units
• 14 lessons (1h 41m)
• 4 downloads

• Category

  Web & App Design

• Areas

  Digital Design, Mobile Design, UX / UI, Web Design