UX Design: Define users' omnichannel experience

Overview

“In this lesson I will introduce you to omnichannel experience design with basic but essential definitions: what user experience is, what it is not, and why we should deliver a good omnichannel experience.”

In this video lesson Miguel Baeza Menz addresses the topic: What is user experience and why deliver a good omnichannel experience, which is part of the Domestika online course: UX Design: Define users' omnichannel experience. Learn to use research methods and design tools to create the best omnicanal user experiences. .

Partial transcription of the video

“In this lesson, I will introduce you to the omnichannel experience. You will learn what is not what is it, and you will also learn what user experience is. Now I will tell you a story that happened to me not long ago. The story of a man who grew his business focusing on people who did not have a user experience. At the time, the user was in a business and was looking for a user experience. Focusing on people. Once upon a time there was a businessman who had a shop. of sneakers and that he also had a website where he sold those sneakers. That businessman after a while, began to have problems...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: UX Design: Define users' omnichannel experience

• Level: Beginner
• 100% positive reviews (6)
• 537 students
• 5 units
• 14 lessons (1h 41m)
• 4 downloads

• Category

  Web & App Design

• Areas

  Digital Design, Mobile Design, UX / UI, Web Design