Introduction to Conversational Interface Design

Introduction to Conversational Interface Design

“!! Congratulations!! You have reached the end of the course. I hope you have enjoyed and also learned a lot about conversational interfaces. Next, I will remind you of the steps that you must follow to complete your final project and that I want you to show me: Choice of use case Choose and define the use case on which you are going to work. It is essential to understand the needs of your users in that use case, the limitations of the technology and the business model in order to determine the functionalities of your product at a high level.

Creation of the happy path and prototyping Start by defining a storyboard about your product based on all the possible options you get in your research. The high-level definition of the experience and the functionalities that your voice product is going to include will give you the opportunity to define the first dialogue or happy path. That first conversation must be designed taking into account certain conversational patterns such as the welcome message, the use of lists, the types of questions or the types of confirmation. To facilitate the process, you can encode the result, replacing information with labels that will incorporate the information that people ask us for. Once you have the happy path clear, it's time to prototype that interaction with Voiceflow. Definition of the personality and sound elements that will enrich the experience To define the personality and sound experience, you must take into account the avatar (mainly demographic traits) and the behavior (based on attributes that are considered relevant to the assistant). Defining conversation deviations and alternatives Design the behavior of your interface for the possible deviations, in the different possible scenarios and in the face of the requests that you will undoubtedly have to face. To do this, use a text tool to write scripts and an Excel-like tool to help you create the different combinations of options and how you will act on them. Testing the result and iteration Use tools to test and iterate your project. This will help you refine the interaction and offer a better product to your audience. Now share the steps of the process and the final result in the forum by clicking on "Create your project". I will be there from time to time to see your progress, although I ask you to be patient, since I also have to attend to my professional assignments. Finally, I want to invite you to actively participate in the forum, not only sharing your progress, but also giving advice and trying to help the rest of the community. It sure is very enriching! Thank you very much again for joining the course and good luck with your project. See you soon! ”

Partial transcription of the video

“Final project Thank you very much for taking this course with me. Now we will see the most important points that we have seen. First, you must choose the use case on which you are going to work. Remember that to define the functionalities you have to have all three parts. You must be clear about how the technology works, you must take into account the business aspects and you must take into account what the user wants to do. Once you are clear the functionalities that your product will have, It's time to create your first happy path. The happy path is an ideal conversation between your assi...”

This transcript is automatically generated, so it may contain mistakes.

Course summary for: Introduction to Conversational Interface Design

• Level: Beginner
• 94% positive reviews (18)
• 722 students
• 4 units
• 15 lessons (2h 6m)
• 3 downloads

• Category

  Marketing & Business, Web & App Design

• Areas

  App Design, Digital Design, Digital Product Design, UX / UI, Web Design