Introduction to Conversational Interface Design
A course by Jesús Martín JiménezProduct Designer and UX Expert
A course by Jesús Martín Jiménez, Product Designer and UX Expert
Learn to create a voice assistant step by step, from devising the product to developing a prototype that tests your design
Creating innovative conversational experiences is more achievable than you might think! In this online course, learn the ins and outs of voice assistant design with product designer and multimodal design expert Jesús Martín, who works on the Alexa Auto team, inventing the future of multimodal experiences for cars.
Learn the types of conversational interfaces that exist, how they work, and the different steps involved in developing your design. Throughout the course, discover how to design your first conversational experience, creating a functional prototype with which you can test and validate your product.
What will you learn in this online course?
15 lessons & 17 downloads
What Is a Conversational Interface?
3 minutes, 42 seconds
Uses of Conversational Interfaces
4 minutes, 27 seconds
Tasks in Creating Conversational Interfaces
6 minutes, 19 seconds
Key Areas to Design a Conversational Product
13 minutes, 23 seconds
Product Design and the First Conversation
17 minutes, 39 seconds
How to Prototype Our Happy Path 1
11 minutes, 45 seconds
What's included in this course?
Jesús Martín kicks off this online course by introducing himself and telling you about his work in design and in the world of conversational interfaces. He also shows you his vision and his influences when designing assistants.
Next, look at the different types of interfaces, what they're for, and how they work. Learn about the role of the designer and the tasks involved, then start planning your conversational product.
Define the experience and its features with a storyboard and use it to design an ideal first conversation. Then examine how to prototype that dialogue in Voiceflow, adding a personality and developing the sound experience.
Move on to define the other scenarios and options that the user may encounter when interacting with the agent. Test and validate it with users to assess possible improvements and iterations.
Discover how to publish your conversational interface and the metrics to look at once it is launched. Wrap up the course by learning how a multimodal experience can benefit your project endlessly.
What is this course's project?
Design the prototype or shareable mock-up of a conversational chatbot or voice application.
Projects by course students
Who is this online course for?
Design professionals, product managers, developers, and anyone involved in the creation of a conversational product; the course is aimed at anyone who wants to be introduced to conversational interface design.
Requirements and materials
No previous knowledge is necessary for this course. As for tools, you can use Notepad, an Excel spreadsheet, and Draw.io. You will also need to have access to a free Voiceflow account.
Reviews
- 11 months ago
Muy buen curso!!!!!
- 1 year ago
Tremendo curso, 100% recomendado.
- 1 year ago
Es un cursos excelente, muy fácil de entender, a parte de complementar mi carrera de ux. Excelente!!!
- 2 years ago
Me ha gustado mucho! El único tema negativo es que la plataforma Voiceflow es muy diferente ahora.. pero entiendo que no es culpa del profesor pero deberían de actualizarlo con las nuevas opciones de la herramienta, y otra duda que tengo es, no es certificado este curso?
Gracias!
- 2 years ago
Las primeras lecciones no son de diseño de interfaces conversacionales sino genérico de producto. Poca profundidad y está obsoleto en cuanto a la herramienta
He has led conversational design projects at BBVA Next and in the Amazon Alexa team for France, Italy, and Spain. Since 2020 he has been working in the Alexa Auto team, inventing the future of multimodal experiences for cars.
Content
- U1
Introduction
- About Me
- Influences
- U2
Conversational Interfaces
- What Is a Conversational Interface?
- Uses of Conversational Interfaces
- Tasks in Creating Conversational Interfaces
- Key Areas to Design a Conversational Product
- U3
Interface Design
- Product Design and the First Conversation
- How to Prototype Our Happy Path 1
- How to Prototype Our Happy Path 2
- Improve User Experience
- Beyond the Happy Path
- How to Test and Refine Your Conversational Interface
- U4
Launch, Metrics, and Improvements
- How to Publish Your Conversational Interface
- Metrics and Improvements
- The Multimodal Experience
- FP
Final project
- Introduction to Conversational Interface Design
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FAQs
You’ll learn how to create, prototype, and test conversational interfaces like chatbots and voice assistants, apply user experience design, analyze conversations, select patterns and keywords, and tailor solutions for various platforms and contexts.
The course is intermediate level, perfect for those with basic knowledge in design, UX, or technology, but no prior experience with conversational interfaces is required.
All you need is a computer with internet access and basic digital tool skills. The course uses platforms like Voiceflow and online prototyping tools.
You’ll work with Voiceflow to prototype Alexa skills, Chatbottest to test chatbots, text editors, and online tools for designing conversational flows and user testing.
You’ll learn to design for scenarios like customer service, interactive games, reminders, smart device control, health, entertainment, and language practice.
Yes, it includes hands-on challenges, chatbot testing, Alexa skill prototyping, and analysis of real conversations in various contexts.
Evaluation is based on practical exercises, functional prototypes, testing tasks, and participation in challenges and collaborative projects.