Kurs projesi
Mi Proyecto del curso: Estrategias de atención al cliente en redes sociales
Mi Proyecto del curso: Estrategias de atención al cliente en redes sociales
ile Cristina Bermúdez Flores @cristinabf
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¡Hola! Cree mi proyecto en base a las necesidades de una Clínica de Fisioterapia, actualmente solo cuenta con una sucursal en la ciudad de Puebla, México.
La estrategia es básica debido a que no cuentan con mucho personal para realizar la atención.
Es pequeña la estrategia, quedo atenta a sus sugerencias :D
1 yorum
Hello Cristina, thank you very much for your project, it is very complete.
The flows are excellently planned and cover practically all possible queries that you may receive.
I think that in your case, given the recurrence of many of the interactions, automation, as you propose, is a great ally to save time.
As you say, at the moment it is basic but it responds perfectly to current needs. In these cases, it is always recommended to launch the model according to the needs that may exist, and then gradually implement new innovations and move to a higher level. In your case, in the medium term it could be to adopt a more active role in building loyalty with existing customers or attracting new ones. All this, of course, aligned with the customer development strategy that you have defined (CRM) and where other channels come in, not only service (Newsletter, for example). In very close cases (and physiotherapy is), direct contact through these care channels is a very effective reinforcement (especially in recurrent patients or even for issues such as remembering appointments).
Congratulations on the work and I remain at your disposal for any additional questions.
Hello Cristina, I love your project, thank you for sharing it with us.
Hello Cristina, I congratulate you on your project! It is extremely illustrative, it shows that you were working on the partial objectives until you reached the presentation of your complete strategy, touching each of the relevant points that the course presents, thank you very much for sharing it, it helps a lot to understand if what we are doing in reality matches what is expected.
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