Charlotte Martelli

OBJECTIVES

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. My background includes successfully enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth.

COMPETENCES

Competent IT analyst well-versed in assisting internal and external users with a diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operate alone to troubleshoot and fix concerns