Redefining customer journey management: Live visual capture

Essense and TheyDo hosted a webinar series on Customer Journey Management. I visually captured the contributions of the guest speakers in each webinar. Finally, I have created a visual to combine the main learnings from all webinars into a single graphic.

About Essense

Essense is a customer experience design agency. They help our clients organise a customer-centric way of working, manage their customer journeys and design their customer experiences.

About TheyDo

With TheyDo, customer-oriented teams can manage all journeys in one place across the customer experience, unlocking an async workflow from insight to implementation, between research, marketing, product and success.