Team Leader with a High Level of English

In your day-to-day:

• You will reach the requested average calls per agent in your team
• You will accomplish the requested % quality for each of the team members
• You will increase the team's performance
• You will avoid absenteeism % over the proposed objective
• You will control and manage the team's shifts, rotation, and holidays
• You will train new team members
• You will speed up new agents ramp up to the proposed target
• You will do administrative tasks/Reporting/Data Analysis
• You will audit agent's calls to meet the quality and process assurance
• You will help training new hires / re-train and update existing agents

You are the perfect match if:

• You have a high level of English
• You can speak Spanish (it's a plus)
• You have experience as a Team Leader of a Customer Service team
• You are a communicative person and empathetic
• You have good organizational skills
• You are someone flexible and you can adapt to different situations
• You have demonstrable knowledge of Word and Excel
• You have a passion for the world of new technologies
• You are comfortable working in the night shift
• You live in Madrid

We're offering:

• You'll have a permanent contract with 2 weeks of training
• You'll have up to 23 holidays
• You'll work in a multicultural team
• You'll have many career development opportunities