UiPath - Orchestrator Redesign
por Ioana Teleanu @ioana_teleanu
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I joined UiPath in January 2019 in the Marketing team and after 2 months I was presented with the opportunity to join the Product team. There were a lot of exciting challenges to take on, like the redesign of the product and building a UX team, so I accepted.
I was the only designer in the team, so I had a lot of responsibilities, ranging from research, to UI design, to advocating UX or setting up a design process. This responsibility was empowering and seeing results kept me motivated.
The project presented here is the story of a complete product redesign.
I worked with a team of 5 Product Managers, lead by one of UiPath founders, and closely working with the development teams.
UiPath’s Orchestrator uses Material Design, which ensured a more than decent level of usability and aesthetics. However, as my understanding of the product grew, I started discovering many pain points and issues. It became quite clear that, given the short amount of time that the product had available to evolve, the design choices were made under pressure and not well documented.
I set out to change that, and rethink the product with patience and efforts. I understood that we were working under a lot of time and technical constraints, but I decided to navigate them in order to correct and reshape the usability of the platform.
Another challenge I had was tackling the diversity of users - being an enterprise product it was implemented with very diverse purposes and set-ups, so there was little clarity as to how it was being used in the real world.
I started by observing and gathering information for the first month, and after I felt I reached the needed understanding to articulate a plan, I started by tackling the research challenge.
I created a research plan that was encompassing enough to fill the knowledge gaps we had regarding our users, as much as possible.
However, the first step in my process was the internal research, which proved to be more valuable than I had expected. Using UserBit, I ran 16 stakeholders interviews, after assembling an interview guide meant to touch on all the important aspects of the potential redesign.
This gave me a highly strategic perspective, while at the same time providing valuable insights into the history of the product, reasons for several design decisions, as well as detailed information on issues and pain points.
Based on all the insights and coupled with the client research myself and the PM team had, plus the Mixpanel data on usage, I went on and mapped out the main issues the product had and what we’re setting out to solve through the redesign.
To process all the pain points and issues identified, I’ve organised a 2 day workshops for the entire product team to go through all the feedback and design issues that came up, debating and prioritising.
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