Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years. Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities. We love humble, talented, and ambitious people with strong ‘can-do’ and ‘start-up’ attitude.
Identify, qualify, nurture, care, and engage with corporate communities and to find insight out of them, which will serve to develop profitable models that make a positive impact in our clients, people, stakeholders, consumers and most importantly, for the world.
Be the face of the brand, acting externally as the voice of the brand and being the voice of their consumers internally. provide professional, courteous, and prompt support for customers, liaising with other departments to provide two-way communication on consumer issues through different social media channels. effectively work with other teams on issues that require attention. provide a timely resolution to consumers.
Actively track and manage consumer interactions by logging all contacts in the tracking system and collaborate in generating and sharing the knowledge for case resolution. where appropriate, outline the key steps to resolving problems and communicate the solution to the consumer via frequent and regular status updates. monitoring in search of conversations about the company, brands, competitors and other issues of interest.
Contextualize data found, analyze it and share relevant information with the team. maintain year-round consumer engagement using a variety of communication techniques to actively generate influence through different online channels and social media platforms. participate in different type of actions to promote the brand. prepare reports about status and findings, providing insights.
Studies in in Advertising and PR or Marketing.
Ability to work on multiple short term tasks at once and prioritizing workloads.
Excellent attention to detail, creative thinking and able to work to tight deadlines.
Attention to detail.
Creativity and Innovation.
- Community Manager (Internship) - Prácticas
- Madrid, España
- 6000 euros
- Plaza Callao, 5 Planta 11