Customer Journey Map sobre el e-commerce de Dia
by Jose Martinez Fernandez-Pacheco @josemartinezfp
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Este Customer Journey Map (CJM) fue realizado tras acometer una investigación de usuarios bajo metodologías user-centered. Se refleja todo el camino y experiencia del cliente desde la aparición de una necesidad hasta la entrega del producto que la cubre a través de los canales físicos.
6 comments
carolinegrafica
Hello Jose.
Could you provide me with this image in a larger format? I am very interested in reviewing the context of the texts but I can't even read them. Could you help me? my email is caroline.grafico @gmail .com
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adolfo_alduenda
Hello, could you share by mail in good format the image you share from the customer journey ... adolfo.alduenda @caffenio .com
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juanpablo_ob
Hello, it would be possible to share the image of the customer journey in a better quality size, thank you very much juanpablo.ob @gmail .com
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nah007
Hello!
could you pass this image in a larger format?
Thank you
nah007 @gmail .com
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e_avaca
Excellent! Where can I download it in better resolution?
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agustin_1975
Hi Jose, can you please share to my email? agustin @goforecommerce .com - Thank you very much
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