Community Manager

Community manager/content creator

Job description

Setting and implementing social media and communication campaigns to align with our marketing strategies
Providing engaging text, image and video content for social media accounts
Responding to comments and customer queries in a timely manner

Job brief

We are looking for a qualified Community manager to join our team. If you are a tech-savvy , creative and target oriented professional, if you enjoy team work and you are experienced in social media, PR , we would like to meet you. This person will join a team focused on different accounts.

Our ideal candidate has exceptional visual and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand for a specific country through the different social media platforms, meet your KPI's following the international strategy and manage all community communications.

Responsibilities
Set and implement social media and communication campaigns to align with marketing strategies
Provide engaging text, image and video content for social media accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends, on-going researcher for new techs, social media functionalities and procedures

Requirements
Proven work experience as a community manager
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Excellent verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Ability to roll out a plan in order to hit targets and to interpret your KPI's and other indicators as website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask
Curiosity and sense of humor are key.
Tik Tok and Reels addict
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