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Italian Customer Support Specialist


Madrid, Spain

Spotahome is an online marketplace that offers everyone in the world the most comprehensive listings of apartments, rooms, and residences in their city of destination. Potential tenants can securely book a whole apartment or rent an individual room in a flat or a student residence all from the comfort of their home country!
If you consider yourself to be a communicative person who is organized, efficient, and willing to improve the content of our property listings, this is your chance!

The Italian Customer Support Specialist will:

- Possess a high level of both verbal and written communication skills
- Respond, research and resolve incoming inquiries from test centers via phone and email in a timely, professional and efficient manner
- Provide customers with detailed information about our services in order to answer possible questions and create future bookings
- Give troubleshooting information with regards to the selection process when necessary to remedy problems in a timely manner
- Efficiently manage the booking process of our listings from beginning to end
- Maximise user acquisition in many different platforms
- Communicate customers' feedback and suggestions to other departments in order make corrections and provide the best possible customer service
- Maintain a consistent and positive system of communication with both landlords and tenants to encourage open discussion
- Update and enter information into CRM and other company systems to ensure accurate customer records and information regarding issues in progress and resolutions
- Assist with the creation of training tools such as reference guides and multimedia learning tools
- Host periodic online/webinar training sessions with the testing centers. May also host custom training session upon request

Required Education & Experience

- Be a native Italian speaker and have an advanced (C2 level) of English. Other languages are a plus
- Have experience using online software and tools
- Have experience with company products, site management and reporting software preferred

Desired Knowledge, Skills & Abilities

- Customer focus required and relationship management skills
- Use positive language when speaking to clients to ensure an open and continued communication with them
- Effectively and efficiently manage time in order to take the proper course of action when helping customers
- Be able to "read customers" and make the selection of a property a personal and tailored experience to their needs
- Be goal oriented and have a desire to always be learning
- Be an open and well-traveled person with an international perspective in order to help our diverse body of clients
- Be independent but also be able to work in a team when required
- Effective multi-tasking skills through priority setting and detail oriented
- Dependability and strong sense of commitment
- Sense of quality control and improvement

What we offer

- Learning how to build and grow a StartUp
- Learning and providing input from and to other areas, sales, marketing, operations, finance, and product.
- Possibility of moving to other areas and get more responsibilities within the company.


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Italian Customer Support Specialist
Madrid, Spain
Fijo + Comisiones
Calle Almagro 38