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Customer Experience Specialist

World Software Services

Sant Cugat del Vallès, Spain

World Software Services es una empresa transnacional con más de 28 años en el mercado, proveyendo servicios de consultoría y desarrollo en tecnologías de información a empresas globales en diversas partes del mundo, actualmente contamos con oficinas en: México, Estados Unidos de América, España, Portugal, Colombia, Perú y Chile.

Actualmente estamos seleccionando un CUSTOMER EXPERIENCE SPECIALIST con inglés alto, que cumpla el siguiente perfil:

MUST HAVE
· Experience in Customer Experience Research
· Business and Marketing Strategy background and Market Research skills
· Experience in device-oriented, cross-channel and customer-centric experiences
· Defining interactions, sitemaps, and wireframes based on UX and Business requirements
· Working with visual design teams comprising of visual and motion designers
· Working with technical delivery teams to solve technical & logical issues on UI design
· Presenting concepts and ideas to clients of all levels
· Knowledge of user centered design, usability principles, co-creation techniques and service design tools & methods
· Conducting workshops and seminars on CX Strategy, CX Methodologies and CX Training

NICE TO HAVE
· Finance services sector experience
· Multi and cross-platform design experience
· Experience in interaction design for mobile
· Mobile/Tablet/SmartTV app project experience
· Background in Visual Design (Art, Interactive Design, Motion graphic)
· Content Strategy and Business Gap Analysis
· UX Design: developing mind maps, information architectures, workflows, and mockups
· Service Design: customer journey maps, idea generation, expectation maps, storyboards, co-creation sessions
· Agile Development background
· Involvement in workshops, service-oriented demos, and testing sessions

TOOLS USED
· Axure RP and Photoshop (or other Prototyping and Design tools)
· Jira (Mgmt. tools)

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Summary

Position:
Customer Experience Specialist
Company:
World Software Services
City:
Sant Cugat del Vallès, Spain
Salary:
A convenir