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Publisher Support Manager


Madrid, Spain

Hola somos Eyeblaster

Nuestra oficina de Madrid busca analista programador web que lidere el departamento de soluciones a soporte. Es decir, serás la persona técnica de contacto en Eyeblaster para todos los soportes publicitarios digitales en los que se sirven nuestros anuncios.

Generarás código, supervisarás el del soporte y resolverás incidencias técnicas. Propondrás mejoras y soluciones y darás apoyo.

Será responsable de comunicarte tanto con soportes externos como con equipos internos locales e internacionales. Recibirás peticiones por mail y teléfono que resolverás directamente o escalarás a los grupos necesarios para su resolución.

• To analyze different types of code (i.e. HTML, XML, CSS, JavaScript) required
• Identify types of ads (i.e. Image, Flash, Text/Content, Rich Media, Video, Search, etc.) required
• Troubleshoot, locate, and resolve ad delivery problems autonomously in order to reduce escalations to the management team
• Ability to analyze, research, troubleshoot, reproduce, and debug delivery of search, contextual, display, and rich media (Flash) advertisements
• Identify and understand nuances between various popular web browsers and operating systems as they relate to online advertising and delivery
• Explain technical concepts to technical and non-technical staff and customers in an effective and respectful manner
• Successfully deal with ambiguity and excel at identifying ambiguous problems and ad platforms
• Excellent written and oral communication skills
• Ability to work well and excel in a team environment and with moderate supervision

• 3 + years of experience in web development - a Must
• Experience with or understanding of web debugging tools
• High level Java Script (a must)
• Adobe Flash required (coding not required)
• Browsers
• ASP/.NET and other server side scripting languages
• Databases – Advantage
• Fluent written and spoken English
• Solid problem solving and troubleshooting skills
• Strong customer service and prioritization skills.
• Familiarity with Microsoft Office Suite


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Publisher Support Manager
Madrid, Spain
Castellana 140, 18B